"Don't part with your dreams - when they are gone you may still exist but you will have ceased to live" - Mark Twain

"Do you know that this blog wouldn't exist if it wasn't for you being here to read it!?" - Bobby Gill

Monday, 16 July 2012

Where does great service come from?

Do you know where great service comes from? If you found out today, would you make a change?
You may be surprised at how a simple truth can change your life and/or your business.
Dare to be inspired by the true story of Johnny.



Barbara Glanz is a speaker and author. A few years ago, she spoke at a convention for a large grocery chain with over 3,000 people attending. Her talk was on creating memories for the customers so they would want to come back. At the end of her speech, she gave out her email address and phone number, and said, “If you have any great service stories, I’d like to hear them.”

Well, about a month later, Barbara gets a call from a young man who introduces himself as Johnny. He said,
“Barbara, I heard what you had to say about service, and I like it! I’m just a bagger in the store and I have Down syndrome, but I wanted to think of a way I could make a difference. I decided that I like sayings, so each day I’m going to pick out one that I like, and my dad and I will print it out on the computer. I’ll cut out the quote in strips and sign my name on the back of each one. The next day when customers come through, I’ll just drop a strip right in their bags and say, ‘I hope you enjoy my quote of the day.’ What do you think, Barbara?”
Barbara said, “Johnny, I think that’s a wonderful idea!”
A few weeks later, Barbara gets another call…this time from the store manager. He says,
“Barbara, you won’t believe what’s happened at our store. I went out into the store and noticed that one line was three times longer than the others. I went to the back of the line and suggested that customers move to another checkout, and they wouldn’t budge—they wanted to see Johnny’s quote of the day! In fact, one lady said, ‘I used to come here once a week, but now I come 2-3 times just to see the smile on Johnny’s face when he drops in his favorite quote.’
So the next day, I round up my team and tell them what Johnny has done to give our customers more than they expected. That afternoon, I see the lady in the floral department cutting off her broken flowers and pinning them on the elderly women in our store. Our guy in the meat department loves Snoopy, so he was putting his favorite Snoopy stickers on the packages, and talking to his customers.
In fact, everybody in our store is finding creative ways to put their mark on service. We’re having the time of our lives, and it seems like everyone in town is talking about us! And you know what, Barbara? It happened for one reason…Johnny decided to do something!”
When it comes to service, we all have our unique gifts to give; however we’ll never make the emotional connection with the customer unless it begins in our heart.
Source: http://www.stservicemovie.com/

Friday, 13 July 2012

New Psychiatric Mental Illness - do you suffer from being O.D.D.?

Will you do what you believe to be right or conform?
Question authority or do as you are told?
Think or obey?

Below is an article I found on mental health and psychiatry. Never mind the Terrorist Act, the powers that be can also use the excuse of Mental Health to invade your privacy, life and make you do what they say. Control through government sanctioned force rather than reasoning is the order of the day!

Asking for your rights could cause you to be diagnosed as having Oppositional Defiant Disorder (another made up 'disease') - remember you are free to do what we tell you and don't dare question it.  Do you suffer from O.D.D. and being unique? Maybe it's time to fall back in line if you're not strong enough to have an opinion.

Remember: THINK, it's not illegal yet! Or is it…


"Though portrayed as a harmless, natural consequence of the progression of science, medicine and law, there is substantial risk that accompanies this shift in thinking. When the pseudo-science of psychiatry becomes an arm of the state, it enables abusers of state power to stigmatize and control people.

To illustrate how psychiatry is closer to social science than medical science, journalist Charley Reese used to contrast it with the actual science of neurology that studies the physical structures of the brain. He would point out how psychiatry claims to study the intangible products of the physical brain such as thought, behavior and imagination. Of these three areas, only behavior can actually be observed.

According to Dr. Thomas S. Szasz, psychiatry has consistently served as an arm of the law since its development nearly 300 years ago. Dr. Szasz claims that psychiatry provides the state with a means of dealing with those deemed inconvenient when he writes, “If we recognize that ‘mental illness’ is a metaphor for disapproved thoughts, feelings, and behaviors, we are compelled to recognize as well that the primary function of psychiatry is to control thought, mood, and behavior.”

But what the state considers a nuisance isn’t strictly limited to those with true mental defects. It also applies to individuals who, for a variety of reasons, refuse to submit unconditionally to the state’s authority or demands.

Free thinkers, constitutionalists, Oath Keepers, nonconformists, peaceful activists or resisters, and those who question authority, or practice any degree of civil disobedience, now have their very own disorder listed in the Diagnostic and Statistical Manual of Mental Disorders or DSM-IV-TR Fourth Edition.

Modern psychiatry calls this illness Oppositional Defiant Disorder. Among the gems found within this 3-page excerpt from the DSM-IV-TR Fourth Edition describing ODD and its diagnostic features: “The essential feature of Oppositional Defiant Disorder is a recurrent pattern of negativistic, defiant, disobedient, and hostile behavior toward authority figures that persists for at least 6 months.”

Those who question the wisdom of being electronically strip-searched or physically groped in order to board a commercial airline flight may now be singled out for “special attention.” Those who refuse an order to confiscate lawfully owned firearms from private citizens who have committed no crime are prime candidates for deep scrutiny of their mental health. Engaging in any form of civil disobedience, freethinking or non-conformity is an invitation to be treated as a direct threat to the authority of those in power."  - source: http://psychiatricnews.wordpress.com